Built for trustat every layer.
Security isn't a feature we added — it's the foundation the platform was designed on. From call encryption to independent audits, here's the full picture.
Independent validation, not self-certification
Talkbotics is audited annually by independent third parties. Four major frameworks. Zero self-certified claims.
SOC 2 Type II
Highest standard of data security and operational compliance.
GDPR Compliant
Full data protection and privacy for European customers.
HIPAA Ready
Secure handling of protected health information (PHI).
ISO 27001
Internationally recognized information security standard.
How we protect your call data
Six controls that work in concert — not checklist items, but the actual architecture.
Encryption in transit
All data between clients and Talkbotics infrastructure travels over TLS 1.3. No plain-text paths — ever.
Encryption at rest
Call recordings, transcripts, and contact data are encrypted with AES-256 before writing to disk.
Role-based access
Least-privilege RBAC enforced across every service. Employees access only what their role requires.
Audit logs
Immutable, tamper-evident logs record every data access, configuration change, and auth event.
Data residency
Choose where your data lives — US-East, EU-West, or AP-Southeast. Data never crosses region boundaries without consent.
Right to erasure
Submit a deletion request and all personal data, call recordings, and transcripts are purged within 72 hours.
Where data lives and how it moves
Every byte travels on an encrypted channel and rests in your chosen region. Here's the full path.
Your CRM
Salesforce · HubSpot · custom
Talkbotics edge
TLS 1.3 in transit
Encrypted vault
AES-256 at rest
Your team
RBAC-gated dashboards
Available regions
Questions we get from security teams
Where is call data stored?
Data is stored in your chosen region — US-East (N. Virginia), EU-West (Frankfurt), or AP-Southeast (Singapore). Nothing leaves that region without your explicit opt-in.
Do you train AI models on customer call data?
No. Customer call recordings and transcripts are never used to train Talkbotics models or shared with third parties. Your data is yours, full stop.
What is your incident response process?
Affected customers are notified within 72 hours of a confirmed breach — faster than the GDPR mandated window. Our IR runbook is available on request for Enterprise customers.
Can we sign a custom Data Processing Agreement?
Yes. Our standard DPA covers GDPR and CCPA obligations. Enterprise customers can negotiate custom clauses — contact sales to start that process.
How do you handle third-party vendor security?
Every sub-processor undergoes annual security review against our vendor policy. Current sub-processor list and their certifications are published in our Trust Center.
Security pack
Need our security documentation?
SOC 2 Type II report, pen-test summary, DPA template, and sub-processor list — all in one package, sent within one business day.